Beach Questions
Am I allowed to have alcohol or glass containers on the beach?
Alcohol and glass containers are prohibited
Are dogs allowed on the beach?
Dogs are allowed on the beach anytime from mid-September through mid-May. From May 15 through September 15, dogs are only allowed on the beach before 9 am and after 5 pm. Dogs must be leashed at all times. There is a great dog park at the North Myrtle Beach Park & Sports Complex for some off-leash play!
Are there lifeguards on duty at the beach?
Yes, there are 54 Lifeguard Towers along the 9 Mile stretch of beach and the city hires about 105 to cover the area from May 15 – September 15.
Where can I rent a bike?
There are numerous places to rent bikes – Here are a few that we like THE BIKE DOCTOR, NORTH STRAND BEACH SERVICES
Where can I rent beach wheelchairs?
Beach wheelchairs can be rented through Beach Services (843) 663-8600 It is recommended you make a reservation as is a first come first serve basis, here is a link for more information NORTH STRAND BEACH SERVICES or BEACH SERVICES
Where can I rent water sports equipment? (ie: boats, kayaks, wave runners, etc.)
There are numerous places to rent water sports equipment here are a few of our favorites ATLANTIC WATER SPORTS, THE BIKE DOCTOR, NORTH STRAND BEACH SERVICES
Where to go nearby for beach equipment rentals?
Beach Chairs and Umbrellas can be rented thru Beach Services – Call 843-280-5684 for more information or follow this link BEACH SERVICES or NORTH STRAND BEACH SERVICES
North Myrtle Beach Questions
Closest car rentals?
Car rental companies are located on-site at the airport if you are arriving by plane – the closest car rental company is ENTERPRISE @ 710 Hwy 17S 843-361-4410
How far is the Myrtle Beach Airport?
From the Myrtle Beach airport, NMB is located 18 miles north
What fun things are there to do?
Check out our THINGS TO DO section for some great ideas, and restaurants. Entertainments and locals favorites
Where are the nearest churches?
The following link will provide that information NORTH MYRTLE BEACH CHURCHES
Where’s the nearest location (store) to buy groceries (food)?
Kroger @ Main St. Boulineau’s in Cherry Grove – Publix, Super Bi-lo, Aldi, and of course Walmart to name a few
Property Questions
Do you have Wifi / Wireless Internet?
Yes! All of our units have wifi, the password will be in your welcome binder located at the property.
Do you supply linens?
Yes, we provide all bed and bath linens, all beds made prior to arrival, and bath sets include; bath towels, hand towels, washcloths, and bath mats. A kitchen towel set is also provided.
Is smoking permitted in the properties?
VDBY properties are non-smoking. We encourage our guests who do smoke to do so on the street side of the property so as to not bother other guests and neighbors.
What number do I call for maintenance-related issues?
Please call our office at (843) 424-8891 for any issue that can wait until the next business day.
Where can I have a package delivered during my stay?
730 Main Street, #65, North Myrtle Beach SC 29582 Please contact our office and notify us of what you will be receiving.
Reservation Questions
Are there any Specials or Deals going on?
For current specials/discounts, visit our Specials Page. We have Last Minute Specials for stays less than 3 days away, plus more!
Can we check in early?/ Check out late?
We do offer Early Check-in (Check-in) at 2:00 pm and Late Check-out (Check-out) at 12:00 pm if our schedule allows. The fee will vary according to unit and owners requirements, in order to hire the extra staff to keep the same level of cleaning and quality in only 4 hours
Do you collect a security deposit?
Yes, the security deposit amount and terms will vary according to unit and owners requirements
If I book online, when is my reservation confirmed?
Your reservation is confirmed once we charge your CC or Account, which we will do once we receive either your online booking, your agreement to the terms and conditions, or the signed rental agreement.
What are the check-in and check-out times and days?
Check-in is at 3:00 pm, and check-out is no later than 10:00 am. You may check-in and out on any day you’d like. We take pride in our care and cleaning of our units, when one guest leaves at 10 am we have 6 hours until the next guest arrives at 3 pm to clean the entire property including washing windows, outside balcony areas, and mopping internal walking areas, and so much more. It takes a team of people and tight scheduling in order to get the place clean and inspected to our high standard for our next guest. A vacation rental is not the same as a hotel, all of our units are unique with large living areas indoors and outdoors that takes more time to clean, and guests have bookings for a specific unit, meaning we cannot just move a guest to a unit that is clean and ready upon arrival like a hotel can. Due to these constraints, the check-in/out times are more restrictive and fees are generally higher than hotel fees.
What are the check-out procedures?/ Do I have to clean?
- Leave beds unmade (no need to start a load, we wash remotely)
- Load the dishwasher and start with the dishwashing soap provided
- Remove trash from the property and make sure placed in provided trash containers, chutes, and/or dumpsters.
- Collect all of your personal items. Management is not responsible for any items left behind at the properties. Items found can be returned for $25 + shipping Have a safe trip!
What are your business hours?
Monday - Friday 9am-5pm
Saturday (In-Season) 8am-6pm
Saturday (Off-Season) 9am-12pm
Sunday- CLOSED
What if I am arriving after check-in hours?
If you plan to arrive after hours and you have your arrival instructions, feel free to enter the property as we offer remote check-in only.
What is your cancellation policy?
All requests to cancel a reservation must be made in the form of a signed letter or email.
- a) Travelers who cancel at least 60 days before check-in will get back 100% of the amount they've paid. If they cancel between 30 and 60 days before check-in, they'll get back 50%. Otherwise, they won't get a refund.
- b) The Owner/Property Manager must be notified if the Guest is arriving later than check-in day, or the reservation may be canceled. If the reservation is canceled, all monies received will be forfeited if the Property is not re-rented.
- c) There will be no refunds by the Owner for inclement weather, including hurricanes or forced evacuations, or any reason beyond the control of the Owner. This includes any unforeseen maintenance issues.
What other fees are there besides the rent?
Along with the rental fees, we also collect a management fee (which includes departure cleaning, linens, and starter of paper products) and a tax.
When are payments due?/What payment methods do you accept?
Payments are due in full 60 days, prior to arrival. If you book with us outside of 60 days from your arrival date, we collect a % of the rent. 60 days prior to your arrival date, we then collect the remaining balance. If your booking is within 60 days of your arrival date, we collect the full balance. Payment Methods We accept Credit Cards from Visa, and MasterCard (there is a 4% transaction fee added for credit card payments, as well as Checks, or payment apps; ie; ZELLE, VENMO, and CASH APP.
Where do I pick up my keys?
All of our properties have codes to enter a property and/or a lock box to retrieve keys. Arrival Instructions are sent via text one week prior to arrival.